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Help Central

Delivery

Ahoy there!
 


Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).

As a guide, you will typically receive your order within the following timeframes:

Standard Delivery

• Melbourne: 6 Business days

• NSW, remote VIC, SA, Brisbane: 7-8 Business days

• QLD (ex-Brisbane): 9 Business days

• Rest of Australia: 12 Business Days

Rush Order

3-4 Business days - guaranteed *

*If your rush order does not arrive at the shipping address within 4 business days from date of receipt of payment, we will refund the shipping charge (Australia Only)

 

INTERNATIONAL DELIVERY DETAILS


For International Delivery Times - Select 'How long will it take' (option 1) from the left navigation

For International Delivery Rates - Select 'International Delivery' (option 5) from the left navigation

Customer pick up

For those customers who want to call in, we offer a customer pick up option. This option is free of delivery charges.

Once we have made your order, one of our friendly Customer Service Team will contact you by email, SMS or phone to let you know it is ready to collect. Orders can take up to 5 business days to be made according to your specifications.

Our pick up address is 1352 Ferntree Gully Road, Scoresby VIC 3179.

Customer pickups are available from Monday to Friday from 9am - 5pm.

How long will it take?

Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications before dispatching it. 


For a guide on how long it will take after placing your order until you receive the goods, see the table below.

Delivery Method Typical time until you receive the order
Standard Delivery (Australia only) • Melbourne: 6 business days
• NSW, remote VIC, SA, Brisbane: 7-8 business days
• QLD (ex Brisbane): 9 business days
• Rest of Australia: 12 business days
Rush Order (Australia only) 3-4 business days - guaranteed*
International Delivery • Europe: up to 3 weeks
• Rest of World: up to 4 weeks
Customer Pick Up 5 business days
Rush Customer Pick Up 2 business days


*If your rush order does not arrive at the shipping address within 4 business days, we will refund the shipping charge (Australia only).


Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option. Orders to Europe will take up to 3 weeks. Orders to the rest of the world will take up to 4 weeks.

Please note Free Shipping offers only apply within Australia.

How much does it cost?

Postage and handling is charged based on the value of your order. So it’s easy for you to estimate. See table below for details.

Order Value Postage & Handling
Standard Delivery (Australia only) Up to $19.95 order value $2.95 (inc GST)
Between $20 and $119.95 order value $5.95 (inc GST)
Greater than $120 order value FREE SHIPPING
Rush Order (Australia only) Flat rate $14.95 (inc GST)
International Delivery New Zealand Up to $34.94 order value: $5.95
Greater than $35 order value: $8.95
Western Europe/ Middle East Up to $34.94 order value: $7.95
Greater than $35 order value: $13.95
Asia/Pacific Up to $34.94 order value: $6.95
Greater than $35 order value: $11.95
Rest of World Up to $34.94 order value: $9.95
Greater than $35 order value: $16.95
Customer Pick Up FREE FREE
Rush Customer Pick Up Flat rate $5.95 (inc GST)

Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option. Orders to Europe will take up to 3 weeks. Orders to the rest of the world will take up to 4 weeks.

Please note Free Shipping offers only apply within Australia.

International Delivery

Region Order Value Postage & Handling
New Zealand Up to $35 $5.95
Greater than $35 $8.95
Western Europe/Middle East Up to $35 $7.95
Greater than $35 $13.95
Asia/Pacific Up to $35 $6.95
Greater than $35 $11.95
Rest of World Up to $35 $9.95
Greater than $35 $16.95

Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option. Orders to Europe will take up to 3 weeks. Orders to the rest of the world will take up to 4 weeks.

Please note Free Shipping offers only apply within Australia.

Other Delivery Questions

Select from the sub topics on the left to learn more.

Can I track my order?

The only delivery option that is tracked is Rush Orders.

Do you deliver to PO boxes?

Yes, we deliver to PO Boxes anywhere in Australia.

Do you offer express delivery?

Rush Order Delivery Option is temporarily unavailable due to a current surge in demand for tinyme products, however our Rush Order Option will be available again within a week or so.

What if i'm not home during delivery?

If you are not at home when your order is delivered, your Postman will leave a note stating that you should collect your package from your nearest Post Office.

Who do you use for delivery?

For Australian delivery, Tinyme uses the trusty folks at Australia Post Parcel service. Our international orders are sent using the DHL Global Mail service.

I've chosen customer pick up. How am I going to be notified when it is ready?

One of our friendly Customer Service Team will contact you by email, SMS or phone to let you know it is ready to collect.

I've chosen customer pick up. What's your address?

Our pick up address is 1352 Ferntree Gully Road, Scoresby VIC 3179.

What if my delivery address is wrong? Can I change it?

Get in contact with our Customer Service Team as soon as possible. We may be able to change your delivery address - providing the order hasn't been sent.

How do I ship to the USA or UK?

USA delivery is only available from tinyme.com
UK delivery is only avaiable from tinyme.co.uk

Rush Customer pick up

If you’re in a real hurry and want to come and collect your order, we offer a customer pick up option. We will expedite your order through production to ensure it's available in speedy time.

Once we have made your order, one of our friendly Customer Service Team will contact by email, SMS or phone.

Our pick up address is 1352 Ferntree Gully Road, Scoresby VIC 3179.

Rush customer pickups are available from Monday to Friday from 9am - 5pm.

Rush Order

If you need your order in a real rush, you can select "Rush Order" for a flat rate of $14.95. This includes express production and express post (not available for 61x61cm canvas, or orders over 3kg).

No matter where you are in Australia you will receive your Rush Order within 3-4 business days - GUARANTEED*.

*If your rush order does not arrive at the shipping address within 4 business days from date of receipt of payment, we will refund the shipping charge (Australia Only)

 

For delivering the goods, Tinyme uses the trusty folks at Australia Post Express Post Parcel service.

Standard delivery

Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. 


As a guide, you will typically receive your order within the following timeframes:

Melbourne: 6 Business days
NSW, remote VIC, SA, Brisbane: 7-8 Business days
QLD (ex-Brisbane): 9 Business days
Rest of Australia: 12 Business Days Postage and handling is charged based on the value of your order. So it’s easy for you to estimate.

See table below for details.

 

Order Value Postage & Handling
Up to $19.95 $2.95 (inc GST)
Between $20 and $119.95 $5.95 (inc GST)
Greater than $120 FREE SHIPPING

 

So no matter what you order from tinyme.com.au you'll never pay more than $5.95 for standard delivery anywhere in Australia.

For delivering the goods, Tinyme uses the trusty folks at Australia Post Parcel service. The cost of Postage and Handling is added to your order after any discounts or specials have been subtracted.

Ahoy there!
 


Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).

As a guide, you will typically receive your order within the following timeframes:

Standard Delivery

• Melbourne: 6 Business days

• NSW, remote VIC, SA, Brisbane: 7-8 Business days

• QLD (ex-Brisbane): 9 Business days

• Rest of Australia: 12 Business Days

Rush Order

3-4 Business days - guaranteed *

*If your rush order does not arrive at the shipping address within 4 business days from date of receipt of payment, we will refund the shipping charge (Australia Only)

 

INTERNATIONAL DELIVERY DETAILS


For International Delivery Times - Select 'How long will it take' (option 1) from the left navigation

For International Delivery Rates - Select 'International Delivery' (option 5) from the left navigation

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