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Help Central

Order and Account Info

Select from the sub topics on the left to learn more.

Can I change or cancel my order?

We like to start making your order as quickly as possible so unfortunately its often too late to make any changes. Always the best thing is to be careful to check your order before submitting the payment.

Can I send my order to a friend as a gift?

Absolutely. Simply change the delivery address on the order during the checkout process before submitting the payment, and we will send it to them. The invoice is emailed to the person placing the order, so there won’t be any invoice in the package that gets sent to your friend.

Does ordering require an account?

You can buy products from us as a Guest Customer, just select 'Checkout as Guest' when asked to enter your details in the checkout process.

How do I edit My Account / Details

Click here or click the 'My Account' link in the top right toolbar.

Order History

Click the 'My Account' link in the top right toolbar and then click ‘Recent Orders’

What is the status of my order?

Once your order is submitted we'll email you your invoice and start work on making your special products. Next we'll send you another email when your order is dispatched. That way you should be right up to date with the progress of your order.

Select from the sub topics on the left to learn more.