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Help Central

Delivery

Ahoy there!



Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).

As a guide, you will typically receive your order within the following timeframes:

Standard Delivery

• Melbourne: 6 Business Days

• NSW, rural VIC, SA, TAS, Brisbane: 7-8 Business Days

• QLD (ex-Brisbane): 9 Business Days

• WA, NT: 12 Business Days

Rush Order

3-4 Business Days - guaranteed*

*If your Rush Order does not arrive at the shipping address within 4 Business Days from date of receipt of payment, we will refund the shipping charge (Australia only)

 

INTERNATIONAL DELIVERY


For International Delivery rates & times - please see International Delivery

Customer Pick Up

For those customers who want to call in, we offer a customer pick up option. This option is free of delivery charges.

Once we have made your order, one of our friendly Customer Service Team will contact you by email, SMS or phone to let you know it is ready to collect. Orders can take up to 5 business days to be made according to your specifications (if you need your order in a real hurry, we also have a Rush Pick Up option available).

Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.

Customer pickups are available on Monday to Friday from 7am - 9pm.

How long will it take?

Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications before dispatching it. 


For a guide on how long it will take after placing your order until you receive the goods, see the table below.

Delivery Method Typical time until you receive the order
Standard Delivery (Australia only) • Melbourne: 6 Business Days
• NSW, rural VIC, SA, TAS, Brisbane: 7-8 Business Days
• QLD (ex Brisbane): 9 Business Days
• WA and NT: 12 Business Days
Rush Order (Australia only) 3-4 Business Days - guaranteed*
International Delivery • Europe: up to 3 weeks
• Rest of World: up to 4 weeks
Customer Pick Up 5 Business Days
Rush Customer Pick Up 2 Business Days


*If your Rush Order does not arrive at the shipping address within 4 Business Days, we will refund the shipping charge (Australia only).


Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option. Orders to Europe will take up to 3 weeks. Orders to the rest of the world will take up to 4 weeks.

Please note Free Shipping offers only apply within Australia.

International Delivery

Region Order Value Postage & Handling
New Zealand Up to $34.95 $5.95
Greater than $34.95 $8.95
Western Europe/Middle East Up to $34.95 $7.95
Greater than $34.95 $13.95
Asia/Pacific Up to $34.95 $6.95
Greater than $34.95 $11.95
Rest of World Up to $34.95 $9.95
Greater than $34.95 $16.95

Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option. Orders to Europe will take up to 3 weeks. Orders to the rest of the world will take up to 4 weeks.

Rush Customer Pick Up

If you’re in a real hurry and want to come and collect your order, we offer a rush customer pick up option. We will expedite your order through production to ensure it's available in speedy time.

Once we have made your order, one of our friendly Customer Service Team will contact you by email, SMS or phone.

Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.

Customer pickups are available on Monday to Friday from 7am - 9pm.

Rush Order

If you need your order in a real rush, you can select "Rush Order" for a flat rate of $14.95. This includes express production and express post (not available for 61x61cm canvas, or orders over 3kg).

No matter where you are in Australia you will receive your Rush Order within 3-4 business days - GUARANTEED*.

*If your Rush Order does not arrive at the shipping address within 4 business days from date of receipt of payment, we will refund the shipping charge (Australia only).

For delivering your goods, Tinyme uses the trusty folks at Australia Post Express Post Parcel service.

Standard Delivery

Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days.


As a guide, you will typically receive your order within the following timeframes:

Melbourne: 6 Business Days
NSW, rural VIC, SA, TAS, Brisbane: 7-8 Business Days
QLD (ex Brisbane): 9 Business Days
WA and NT: 12 Business Days

No matter what you order from tinyme.com.au you'll never pay more than $5.00 for Standard Delivery anywhere in Australia.

For delivering your goods, Tinyme uses the trusty folks at Australia Post Parcel service. The cost of Postage and Handling is added to your order after any discounts or specials have been subtracted.

Ahoy there!



Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).

As a guide, you will typically receive your order within the following timeframes:

Standard Delivery

• Melbourne: 6 Business Days

• NSW, rural VIC, SA, TAS, Brisbane: 7-8 Business Days

• QLD (ex-Brisbane): 9 Business Days

• WA, NT: 12 Business Days

Rush Order

3-4 Business Days - guaranteed*

*If your Rush Order does not arrive at the shipping address within 4 Business Days from date of receipt of payment, we will refund the shipping charge (Australia only)

 

INTERNATIONAL DELIVERY


For International Delivery rates & times - please see International Delivery