Delivery
Ahoy there!? Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).
Customer Pick Up.
+ Customer Pick Up
For those customers who want to call in, we offer a customer pick up option. This option is free of delivery charges. There is a minimum spend of $9 for free pick up. Orders under $9 will attract a $5 handling charge.
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect. Orders can take up to 5 business days to be made according to your specifications (if you need your order in a real hurry, we also have a Rush Pick Up option available).
Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
+ Rush Customer Pick Up
If you’re in a real hurry and want to come and collect your order, we offer a rush customer pick up option. We will expedite your order through production to ensure it's available in speedy time.
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect.
Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
+ I've chosen customer pick up. What's your address?
Our pick up address is 1352 Ferntree Gully Road, Scoresby VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
+ I've chosen customer pick up. How am I going to be notified when it is ready?
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect.
International Delivery.
+ International Delivery
| Region | Order Value | Postage & Handling | Typical Time Until You Receive The Order |
| New Zealand | Up to $34.95 | $6 | 2 weeks |
| Greater than $34.95 | $9 | ||
| Western Europe/Middle East | Up to $34.95 | $8 | 3 weeks |
| Greater than $34.95 | $14 | ||
| Asia/Pacific | Up to $34.95 | $7 | 3 weeks |
| Greater than $34.95 | $12 | ||
| Rest of World | Up to $34.95 | $10 | 4 weeks |
| Greater than $34.95 | $17 |
Please note, USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option.
Please note that the recipient will be responsible for payment of any applicable duties or taxes for orders delivered to any country other than Australia, UK or USA.
+ How do I ship to the USA or UK?
USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
+ Can I track my order?
Sorry, we do not currently offer tracking on international orders.
© Jairus Pty Ltd ABN58479588978
Customer Service 1800 507 592
Customer Service 1800 507 592