Delivery
Ahoy there!? Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).
AUSTRALIA WIDE DELIVERY
Delivery time & cost
Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications before dispatching it.
A more precise delivery estimate is available in the Cart or Checkout that is tailored to your postcode.
For a guide on how long it will take after placing your order until you receive the goods, see the table below.
Order Tracking
For deliveries within Australia, please click here to track your package.
Sorry, we do not currently offer tracking on international orders.
Do you deliver to PO boxes?
Yes, we deliver to PO Boxes anywhere in Australia.
What if I'm not home during delivery?
If you are not at home when your order is delivered, your Postman may leave the parcel in a suitable location, otherwise they will leave a note letting you know that you should collect your package from your nearest Post Office. In the case of a Couriers Please or Toll Priority delivery, they may also leave the parcel or they will leave a card for you to contact them to arrange a suitable delivery time.
Do you offer express / rush delivery?
If you need your order in a real rush, you can select "Rush Order" from the shipping options. This includes express production and express post.
No matter where you are in Australia you will typically receive your Rush Order within 2-4 business days.
For delivering your goods, Tinyme uses the trusty folks at Australia Post Express Post Parcel service and in some cases Toll Priority.
CUSTOMER PICK-UP - TEMPORARILY SUSPENDED
Customer Pick Up
For those customers who want to call in, we offer a customer pick up option. This option is free of delivery charges. There is a minimum spend of $9 for free pick up. Orders under $9 will attract a $5 handling charge.
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect. Orders can take up to 5 business days to be made according to your specifications (if you need your order in a real hurry, we also have a Rush Pick Up option available).
Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
Rush Customer Pick Up
If you’re in a real hurry and want to come and collect your order, we offer a rush customer pick up option. We will expedite your order through production to ensure it's available in speedy time.
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect.
Our pick up address is 1352 Ferntree Gully Road, Scoresby, VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
I've chosen customer pick up. What's your address?
Our pick up address is 1352 Ferntree Gully Road, Scoresby VIC 3179.
Customer pick-ups are available on Monday to Friday from 7am - 9pm.
I've chosen customer pick up. How am I going to be notified when it is ready?
If you have provided your mobile number then you will receive an SMS when your order is ready, otherwise one of our friendly Customer Service Team will contact you by email or phone to let you know it is ready to collect.
INTERNATIONAL DELIVERY
International Delivery
Please note,
USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
Singapore delivery is only available from tinyme.sg
NZ delivery is only available from tinyme.co.nz
Hong Kong delivery is only available from tinyme.hk
Malaysia delivery is only available from tinyme.my
UAE, Qatar, Saudi Arabia, Bahrain, Oman and Kuwait delivery is only available from tinyme.ae
Ireland delivery is only available from tinyme.ie
Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option.
Please note that the recipient will be responsible for payment of any applicable duties or taxes for orders delivered to any country other than Australia, UK or USA.
How do I ship to the USA, UK, New Zealand or Singapore?
USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
Singapore delivery is only available from tinyme.sg
NZ delivery is only available from tinyme.co.nz
Can I track my order?
Sorry, we do not currently offer tracking on international orders.