21st April 2020

We have taken numerous measures to protect our customers, staff, and suppliers from risk of infection.

At present Tinyme has not been affected by government mandated shutdowns and continues to operate as normal with the following exceptions:

• We have suspended Customer Pickup from our Melbourne premises

• We are still promptly dispatching out of our Melbourne studio and our shipping partners are continuing to operate

• While we are still able to ship to most countries there are some that have been affected by flight cancellations for our logistics provider and have been disabled in the checkout.

• All deliveries are being sent with a default 'Authority to Leave' which means that if there is a safe place to leave it, then orders may be left without any contact from the delivery driver.

• We've seen some delays in delivery for our shipping providers. We are actively updating the shipping estimates on our website to reflect that as best we can so we are reasonably confident that your order will arrive in line with the estimates, but we appreciate your patience if there are unforeseen delays. As you could imagine there is greater than usual variation in delivery times.

Thank you for your support.

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Delivery

Ahoy there!? Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications and usually dispatch it within 5 business days. If you need it in a real rush, you can select "Rush Order", which includes express production and express post (see relevant help section).

AUSTRALIA WIDE DELIVERY

Tinyme personalised products are custom made to order (that's right, we don't hold stock of products with names such as Tigerlilly or Apple). We will make your order according to your specifications before dispatching it.

A more precise delivery estimate is available in the Cart or Checkout that is tailored to your postcode.

For a guide on how long it will take after placing your order until you receive the goods, see the table below.

Shipping Information

For deliveries within Australia, please click here to track your package.

Sorry, we do not currently offer tracking on international orders.

Yes, we deliver to PO Boxes anywhere in Australia.

If you are not at home when your order is delivered, your Postman may leave the parcel in a suitable location, otherwise they will leave a note letting you know that you should collect your package from your nearest Post Office. In the case of a Couriers Please or Toll Priority delivery, they may also leave the parcel or they will leave a card for you to contact them to arrange a suitable delivery time.

If you need your order in a real rush, you can select "Rush Order" from the shipping options. This includes express production and express post.

No matter where you are in Australia you will typically receive your Rush Order within 2-4 business days.

For delivering your goods, Tinyme uses the trusty folks at Australia Post Express Post Parcel service and in some cases Toll Priority.

CUSTOMER PICK-UP - TEMPORARILY SUSPENDED

INTERNATIONAL DELIVERY

Please note,

USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
Singapore delivery is only available from tinyme.sg
NZ delivery is only available from tinyme.co.nz

Our international orders are sent using the DHL Global Mail service. We do not currently offer a tracking option.

Please note that the recipient will be responsible for payment of any applicable duties or taxes for orders delivered to any country other than Australia, New Zealand, UK, USA or Singapore.

USA delivery is only available from tinyme.com
UK delivery is only available from tinyme.co.uk
Singapore delivery is only available from tinyme.sg
NZ delivery is only available from tinyme.co.nz

Sorry, we do not currently offer tracking on international orders.

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