Returns & Refunds

Please read our Returns & Refunds policy to learn more.

Returns and Refunds Policy

At we promise that our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item, a refund, or a repair of the item.

As our products are made-to-order, customers will not be eligible for a refund or replacement for:

  • errors which occur from a typing error you may have made when ordering;
  • defects that are the result of ordinary wear and tear or abnormal use;
  • or if you have changed your mind

Our customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. Nearly all our products are made-to-order, according to your specifications, so we can’t accept returns where the customer has simply changed their mind.

We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please email or you can phone us on 1800 507 592 for instructions on how to proceed, including details of our reply paid address. Typically refunds take up to 2 weeks to be processed once returned products have been received.

Whilst we make every endeavour to get your order to you as quickly as possible, the estimated arrival date is only an estimate and we do not guarantee that your products will arrive on or before that date.


Your rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.