At tinyme.com.au, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please contact customer service on 1800 507 592 or email firstname.lastname@example.org for instructions on how to proceed, including details of our reply paid address. Typically refunds take up to 2 weeks to be processed once products have been received.
Customers will not be eligible for a refund or replacement of personalised or customised products:
• where errors occur from a typing error you may have made on the internet;
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind
Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.
Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.
Your rights under the Australian Consumer law:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’”.